Get in Touch With Us
Got a question about something you have read on sohojapan.co.uk, spotted an error, or want to suggest a brand for us to look at? This page covers how to reach us and what we can help with.
How to Get in Touch
Email is the best way to contact us. Send your message to [email protected] and a member of the team will read it personally. We aim to reply within two working days, though this can stretch slightly during busier periods.
A quick line about what your message concerns — a bonus query, a correction, a suggestion — helps us route it to the right person and get back to you sooner.
What We Can Help With
- Site and bonus questions — If you are unsure how a welcome offer works, what a wagering requirement means, or how a payment method operates, ask us directly.
- Corrections — Terms at casinos not on Gamstop change often. If you notice a bonus figure, rating or detail on our best non Gamstop casinos guide that looks out of date, please flag it.
- Suggestions for coverage — If there is a new casino, a payment method, or a topic around gambling sites not on Gamstop you would like us to look into, we are happy to hear it.
- Feedback on our ratings — We are transparent about how we assess and rank casinos, and we welcome challenges to that process if you think we have missed something.
- Self-exclusion and support queries — If you or someone you know has questions about managing gambling activity, including options around self-exclusion, mention this in your message and we will point you towards resources that can help.
A Word on What This Site Does — and Does Not — Do
Non Gamstop Casinos is an independent comparison resource covering casinos not on Gamstop, slots not on Gamstop, and related betting sites for UK readers who are researching their options. We do not operate any casino, hold player funds, or process bets ourselves. We cannot action a self-exclusion on your behalf, resolve a dispute with a casino operator, or access your account with any brand listed on this site.
Where our content mentions offers such as those from Betmica, Kikibet, Betninja, WinnerIsland or the other operators we cover, questions about a specific deposit, withdrawal, or bonus credited to your account should go directly to that operator's own support team, since they hold the account details and transaction history.
Commercial Relationships
Non Gamstop Casinos may earn commission when readers click through to some of the casinos featured on this site. This does not influence how we score or rank any brand, and it does not cost you anything extra to use the links. If you have questions about how a particular listing came to be included, our contact address above is the right place to ask.
What Happens Once You Write to Us
Every message is read by a person, not a bot. We do not send automated replies in place of a genuine response. Once we have looked into your query — whether that means checking a bonus term, reviewing a page for accuracy, or simply answering a question — you will hear back with a proper answer rather than a generic acknowledgement.
If your enquiry relates to something time-sensitive, such as a bonus that appears to have expired or a factual error live on the site, let us know and we will prioritise it accordingly.
Before You Write In
A few things that can save time on both sides:
- Check whether your question is already answered on our guide to the best non Gamstop casinos, which covers ranking criteria, bonus types and how these sites compare to UKGC-licensed alternatives.
- If your query concerns a specific transaction, deposit or withdrawal, have your account details to hand — though remember these are matters for the operator's own support team, not ours.
- Include as much detail as you can in your first message, since this usually means we can give a useful answer straight away rather than needing to ask follow-up questions.
All readers contacting us, or using any of the casinos we cover, should be aged 18 or over. We appreciate you taking the time to visit this page and look forward to hearing what you have to say.